Privacy Policy

Effective Date: June 2025

At Qomai Pty Ltd (ABN 61 687 674 326) (“Qomai”, “we”, “us”, “our”), we are committed to respecting and protecting your privacy. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Qomai Pty Ltd is an Australian company headquartered at 21 Crombie Avenue, Bundall, Queensland 4217. We provide technology-driven solutions for customer engagement, lead generation, and AI-assisted communications.

If you have any questions about this Privacy Policy, please contact us at:

• General enquiries: info@qomai.ai

• Opt-out requests: optout@qomai.ai

2. Information We Collect

The types of personal information we may collect include:

• Basic details: name, phone number, email address, suburb/state/postcode.

• Call recordings and transcripts (AI and human-assisted) for quality, compliance, and training.

• Information voluntarily provided during conversations, such as health insurance details (e.g. fund, cover type, policy premium) where relevant to a comparison or lead.

• Technical data such as call metadata, site analytics, and cookies.

3. How We Collect Information

We collect personal information:

• Directly from you when you interact with us (e.g. by phone, forms, or surveys).

• From third-party data providers who contractually warrant that the data was lawfully collected and may be used for marketing.

• On request, we will inform you of the source of your personal information, unless it is unreasonable or impracticable to do so.

4. Marketing & Contact Preferences

• Outbound communications are made only to numbers not listed on the Do Not Call Register (DNCR), or where we have valid consent.

• We maintain an internal Do Not Contact list and honour opt-outs within 5 business days.

• You can opt out at any time by telling us during a call or by emailing optout@qomai.ai.

• We engage in voice-based communications only. We do not send unsolicited SMS or email marketing.

5. Sensitive Information

Some information, such as health-related data, is treated as “sensitive information” under the Privacy Act.

• We only collect sensitive information with your express consent and only to the extent necessary to provide our services.

• We do not collect detailed medical histories.

• Sensitive data is stored securely and access is strictly limited.

6. Use and Disclosure of Information

We use personal information to:

• Contact individuals regarding relevant products or services.

• Qualify leads and transfer them to our clients with consent.

• Operate, monitor, and improve our AI and communications systems.

We may disclose information to:

• Clients (for lead or appointment fulfilment).

• Service providers (telephony, cloud hosting, analytics).

• Regulators or law enforcement, where required by law.

We do not sell personal information to unrelated third parties.

7. Overseas Disclosures (APP 8)

Some of our service providers and clients may be located outside Australia, including in the United States and India.
We take reasonable steps to ensure overseas recipients handle your personal information consistently with the APPs.

8. Security, Retention & Deletion

We apply safeguards including encryption, access controls, audit logging, and staff training.
Personal information is retained only as long as necessary for our business purposes and legal obligations (typically 12–24 months). After this period, it is securely deleted or de-identified.

9. Access, Correction & Anonymity

• You may request access to or correction of your personal information by contacting us. We will verify your identity and respond within 30 days.

• Where practical (e.g. initial web enquiries), you may choose to interact with us anonymously or under a pseudonym.

10. Cookies & Tracking

Our website uses cookies, analytics, and tools such as Meta Pixel to help us understand visitor activity and improve services.
You can manage cookies via your browser settings; however, some features may not function properly if disabled.

11. Complaints

If you have a privacy complaint, please contact us at info@qomai.ai.

• We aim to acknowledge complaints within 7 days and resolve them within 30 days.

• If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

12. Updates

We may update this Privacy Policy from time to time. The most recent version will always be published on this page with a new “Effective Date.”